1. Overview
At Ghummofy, we understand that plans change. This Refund Policy sets out clearly and transparently the conditions under which refunds are issued, the amounts applicable, the timeline for processing, and the situations where refunds may not be available.
This policy applies to all tour packages, travel services and bookings made with Shrinath Adventures, whether booked through our website ghummofy.com, by email, WhatsApp or in person at our Jaisalmer office.
By making a booking with Ghummofy, you confirm that you have read and accepted the terms of this Refund Policy.
| Operated by | Shrinath Adventures |
| Trading as | Ghummofy |
| Website | www.ghummofy.com |
| Refund email | info@ghummofy.com |
| Office address | Jaisalmer, Rajasthan – 345001, India |
| Processing time | 7 – 14 business days depending on cancellation notice (see Section 3) |
| Currency | All refunds are issued in Indian Rupees (INR) |
2. Non-Refundable Booking Deposit
| ⚠ Important: The booking deposit is non-refundable. A 25% deposit is required to confirm any Ghummofy booking. This deposit is strictly non-refundable under all circumstances, including cancellation by the customer, illness, visa rejection, natural disaster or any other reason. Please ensure you are committed to your travel dates before paying the deposit. |
The non-refundable deposit covers the costs Shrinath Adventures incurs at the time of booking, including but not limited to hotel reservations, transport pre-bookings, permit applications, guide reservations and administrative costs. These costs are committed at the time of confirmation and cannot be recovered by us if a booking is subsequently cancelled.
We strongly recommend that all customers take out comprehensive travel insurance that includes trip cancellation cover. A good policy will reimburse your deposit in the event of a valid cancellation claim (such as medical emergency, bereavement or visa refusal).
3. Cancellation & Refund Schedule
If you cancel your booking after paying the balance (i.e. beyond the deposit), the following refund schedule applies. Refund percentages are calculated on the total booking value including the deposit.
| Days before departure | Cancellation fee | Refund % | Refund timeline |
| More than 60 days | 10% of total value | 90% | 7 – 10 business days |
| 30 – 59 days | 25% of total value | 75% | 7 – 10 business days |
| 15 – 29 days | 50% of total value | 50% | 10 – 14 business days |
| 7 – 14 days | 75% of total value | 25% | 10 – 14 business days |
| Less than 7 days | 100% of total value | 0% | No refund |
| No-show / no notice | 100% of total value | 0% | No refund |
| How notice period is calculated The notice period is counted from the date and time that Ghummofy receives your written cancellation request (by email to info@ghummofy.com or WhatsApp message confirmed by our team), to the first day of your booked travel itinerary. Verbal cancellations are not accepted. |
4. How to Request a Refund
Step 1 — Submit your cancellation in writing
Send your cancellation request to info@ghummofy.com with the subject line: “Cancellation Request — [Your Name] — [Booking Reference]”. Alternatively, send a WhatsApp message to our team and request written confirmation that your cancellation has been received.
Include the following in your cancellation request:
- Full name of the lead traveller
- Booking reference number or the dates and destination of your trip
- Reason for cancellation (optional but helpful for processing)
- Bank account details for the refund (see Step 3)
Step 2 — Receive your cancellation confirmation
We will acknowledge your cancellation request within 48 hours on business days (Monday to Saturday, 9 am – 6 pm IST) and confirm the applicable refund amount based on the cancellation schedule in Section 3.
Step 3 — Provide refund bank details
Refunds are processed directly to your Indian bank account by NEFT/IMPS transfer. Please provide:
- Account holder name (must match the booking name)
- Bank account number
- IFSC code
- Bank name and branch
For international customers, refunds will be processed to the original payment source (credit/debit card or international bank transfer as applicable). Please note that international bank transfer fees are borne by the customer.
Step 4 — Refund processed
Once we have confirmed your cancellation and received your bank details, the refund will be processed within the timeline specified in Section 3 (7 – 14 business days). You will receive an email confirmation once the transfer has been initiated. Please allow an additional 2 – 3 business days for the funds to appear in your account depending on your bank.
| Refunds are only issued to the original payer. For security and fraud prevention, refunds are issued only to the individual or entity that made the original payment. We cannot transfer refunds to a third-party account. If the original payment was made by card, the refund will be returned to the same card. |
5. Partial Trip Cancellations & Early Departures
If you have commenced your trip and need to depart early or cancel one or more components of a multi-day package, the following applies:
- No refund will be issued for any services already used or commenced at the time of early departure.
- Refunds for unused future services (e.g. remaining hotel nights, unstarted activities) will be assessed on a case-by-case basis, subject to any cancellation charges levied by third-party providers (hotels, transport operators, guides).
- We will make reasonable efforts to recover unused costs from our suppliers on your behalf, but cannot guarantee partial refunds for early departures.
- If you voluntarily shorten your trip for personal reasons (illness, emergency, preference), the refund is subject to the third-party supplier’s own cancellation policy, which will be communicated to you at the time of the request.
6. Non-Refundable Services & Components
Certain components of a Ghummofy package are non-refundable in all circumstances once booked and confirmed. These include:
- The 25% booking deposit (as detailed in Section 2)
- Air tickets and train tickets once issued, where the airline or railway’s own cancellation policy applies (these are subject to the carrier’s terms, not Ghummofy’s)
- Visa and permit fees paid to government authorities
- Adventure activity slots (e.g. scuba diving, hot air balloon, Taj Mahal sunrise entry slots) where the activity operator has a strict no-refund policy
- Festival and event tickets where stated as non-refundable at the time of booking
- Houseboat bookings in Kerala during peak season (October – February) where the operator applies a no-refund policy within 30 days of departure
- Any service explicitly described as ‘non-refundable’ in your booking confirmation
Where a specific service in your package is non-refundable, this will be clearly flagged in your written itinerary and booking confirmation before you make payment.
7. Refunds for Cancellations or Changes Made by Ghummofy
If Shrinath Adventures is required to cancel or significantly change your booking due to circumstances within our control, you are entitled to one of the following:
- A full refund of all amounts paid to Ghummofy (excluding any third-party non-refundable costs already incurred on your behalf, which will be communicated transparently)
- A credit note for the full amount, valid for 12 months from the date of issue, redeemable against any future Ghummofy booking
- An alternative itinerary of equivalent value, subject to your agreement
If Shrinath Adventures cancels or changes your booking due to Force Majeure Events (natural disasters, government orders, pandemics, civil unrest or other events beyond our reasonable control), we will work with you in good faith to find the best available resolution. In Force Majeure situations, we cannot guarantee full cash refunds as third-party providers (hotels, airlines, transport operators) may themselves apply no-refund policies.
| Force Majeure situations In events such as flooding, earthquake, pandemic-related closures or government travel bans, Ghummofy will always prioritise offering a credit note or rebooking over a cash refund, as third-party costs are often non-recoverable. We will be fully transparent about what we can and cannot recover on your behalf. |
8. Refunds Arising from Service Complaints
If you experience a significant failure in the services provided during your trip — for example, accommodation materially different from what was described, a guide who failed to appear, or transport that was not provided — you may be entitled to a partial refund or compensation for the affected services.
To be considered for a complaint-based refund:
- The issue must have been reported to your local Ghummofy contact or guide at the time it occurred, giving us the opportunity to resolve it during your trip
- A written complaint must be submitted to info@ghummofy.com within 14 days of the end of your trip
- Evidence should be provided where possible (photographs, receipts, written confirmation from service providers)
Refunds for complaints are assessed on a case-by-case basis and are limited to the direct cost of the failed service. We do not issue refunds for subjective dissatisfaction (e.g. weather, personal preferences, unexpected traffic), as these are outside our control.
9. Online Payment Gateway Refunds
If you paid for your Ghummofy booking through our online payment gateway (credit card, debit card, UPI or net banking), the following applies:
- Refunds to cards are processed via the same payment gateway and typically appear on your statement within 5 – 10 business days after Ghummofy initiates the refund, depending on your card issuer
- UPI and net banking refunds are typically credited within 3 – 7 business days
- Payment gateway transaction fees (typically 2 – 3% of the transaction value) are non-refundable as they are levied by the payment processor, not Ghummofy
- If you paid in a foreign currency, your refund will be in INR at the prevailing rate on the date of refund; Ghummofy is not responsible for any currency fluctuation difference
10. Why We Strongly Recommend Travel Insurance
Many of the situations where this Refund Policy does not provide a cash refund — last-minute illness, visa refusal, family emergency, natural disaster, early departure — are precisely the situations that a good travel insurance policy is designed to cover.
Ghummofy strongly recommends that every customer purchase comprehensive travel insurance before confirming their booking. A suitable policy should include:
- Trip cancellation and curtailment cover (including for pre-existing medical conditions where applicable)
- Emergency medical expenses and hospitalisation
- Visa refusal cover (available from some specialist insurers)
- Personal accident cover
- Adventure activity cover if your itinerary includes trekking, water sports, paragliding, scuba diving or similar
- Baggage and personal effects cover
Ghummofy does not sell travel insurance and does not receive any commission from insurance providers. This recommendation is made solely in your interest.
11. Refund Enquiries & Contact
For any questions about this Refund Policy, to initiate a cancellation, or to follow up on a pending refund, please contact us through any of the following:
| info@ghummofy.com (subject: Refund Request — [Your Name]) | |
| Available via the Contact page on ghummofy.com | |
| Office hours | Monday to Saturday, 9:00 am – 6:00 pm IST |
| Response time | Within 48 hours on business days |
| Office address | Shrinath Adventures, Jaisalmer, Rajasthan – 345001, India |
| We are here to help. If your plans have changed and you need to cancel or modify your Ghummofy booking, please reach out to us as early as possible. The more notice you give us, the more refund we can offer you. We will always try to find the most favourable resolution within the terms of this policy. |
12. Changes to This Refund Policy
Shrinath Adventures reserves the right to update this Refund Policy at any time. Any changes will be published on ghummofy.com with an updated ‘Last Updated’ date. The policy in effect at the time of your booking confirmation will apply to your booking, regardless of any subsequent updates.
For bookings already confirmed, the refund terms communicated in your booking confirmation email take precedence over any general policy updates made after your booking date.
Shrinath Adventures · Trading as Ghummofy · Jaisalmer, Rajasthan – 345001, India
www.ghummofy.com · info@ghummofy.com
This Refund Policy was last reviewed and updated on 25 May 2025.